- We take your privacy very seriously indeed. If you don’t want us to contact you for promotional purposes, we won’t (we will, of course, communicate with you in connection with any order you place, including order confirmation e-mails about that order). We will never sell your information.
- We collect information to allow you to place orders with us and to improve your experience using our website. In particular, we diligently collect, track and interpret all data, including your personal information, which help to reveal what users generally, and you specifically, like and don’t like about our website, content and advertising.
- We may share data with strategic, trusted partners (who may be located outside of the European Economic Area) so that we can better understand and improve the visitor experience, and cater to your preferences.
- You can always find out what information we hold about you, and you can always opt-out, anytime, day or night (even on high holidays).
- If you have any questions, please get in touch: firstname.lastname@example.org
WHAT INFORMATION DO WE COLLECT?
Information you give us when you:
- register to use our website or create an account;
- search for a product;
- place an order;
- subscribe to any update service;
- participate in social media functions on the site;
- enter information on certain pages on the site;
- login using your social media profile;
- contact us by phone or email; or
- participate in a lottery, auction, competition or promotion.
This information may include your date of birth, name, email address, phone number and social media profile details); transaction details, purchase history and items saved on your basket; payment information and bank details such as your credit or debit card number and other card information, as well as billing and shipping details; and any other information we may ask in connection with promotional offers or other marketing activities.
Information we collect using cookies and other tracking technologies relating to your use of our website and to your experience using our website (including the full URL clickstream to, through and from our site, download errors, methods used to browse away from each page, any phone number used to call our customer service number, device information, IP address, usage and location data). In basic terms, we will collect as much information about your use of our website as we possibly can. In our experience, this is the best way of improving the experience of visitors to the website. Oh, and just because other websites don’t tell you that they do this, doesn’t mean that they don’t! The tools which we use to monitor the functioning of our website collect certain data which users enter when interacting with that website, including personal data such as IP addresses, even if those users do not complete a purchase, post a comment, submit a review, enter a lottery or competition, bid in an auction or complete any other type of interaction with our website. We will never record passwords or credit card details in this way.
Information we receive from other sources, such as when somebody buys a gift for you on our site and from partners we jointly offer services with or from advertisers, about your interactions with them. This may comprise your name, geographic location, age, shopping habits, user-generated content (such as blogs and social media postings), social media username or other social media profile information (such as number of followers), in each case as permitted by law. We rely on the lawful basis for processing (which could be the consent you give to third parties) prior to us receiving that information for processing. Refer to the third party privacy statements of each of the websites you interact with for further details of that party’s processing.
HOW DO WE USE YOUR INFORMATION?
We use the information you give to us to:
- process any order that you make and make sure you have a great experience using our services. The personal information you submit during your registration or while placing an order will only be used for the purpose of processing your orders unless you also opt in to receive a newsletter or marketing emails. We won’t use such data for marketing or other purposes unless you give us your permission to do so;
- to provide customer service and support and to respond to your queries and requests;
- notify you that you have been selected as a winner of a contest or sweepstake (or to confirm your entry to future competitions or events);
- protect and prevent against fraud;
- enable our experts to conduct data analysis to help us improve our services and advertising, including showing you our adverts as you browse the web. We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services; and
- we may also send locally hashed data to trusted third parties (including but not limited to Facebook, Instagram, Twitter, Pinterest, Snapchat, etc) to send you personalised advertising on those platforms that you are already a member of and to help us create so-called “lookalike audiences” and/or “custom audiences” which will help us send relevant advertising to existing users of those platforms who may have similar taste in drinks and spirits; and
- keep you updated on our latest announcements or send you marketing information about us and our products. If you would like to change your communication preferences or if you no longer want to be part of our mailing list, please contact us at email@example.com to let us know.
We use the information we collect to:
- administer our site and improve your browsing experience, including tailoring content offered to you;
- defend our rights or property and to protect the rights and interests of our consumers and users; and
- as part of our efforts to keep our site safe and secure.
We use the information we receive from other sources to:
- combine it with information you give to us and information we collect about you for the purposes set out above (depending on the types of information we receive). These are companies approved by you, such as social media sites.
In accordance with the law, we will only retain your personal information for the period necessary to accomplish the purpose for which it was provided. We keep this data under periodic review to ensure it is still necessary for us to retain it. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.
HOW DO WE SHARE YOUR INFORMATION?
We may share your personal information with our affiliated companies and with trusted, strategic partners that help us run our business and improve our services and your customer experience, including matters such as warehousing and delivery, credit card and data processing, marketing and advertising, IT hosting and market research, and any trends, patterns or behaviours which might be useful to us in improving our website, content and advertising. In order to ensure the security of your transactions and prevent or detect fraudulent transactions, we may also share your information with our fraud screening partners. We won’t otherwise share your personal data unless we have your permission or are required by law to do so.
Be aware that our site includes social network plugins and links to third party content (including videos hosted by other sites), so certain data (your current IP address, e-mail address, pages or sites you visit after you leave our site and the date and time) is forwarded to these social media services and third party sites even if you are not registered with them. If you are already logged into the social media service when you click on the social media button, the social media service may also use this data to identify your user name and possibly even your real name. Unfortunately, we have no control over the extent, nature and purpose of such data processing or their privacy practices – we suggest you review their privacy statements to make sure you are comfortable with the way they use your information as well.
You can rest assured that we’ll only disclose your information for the specific purposes mentioned above and that your data security is being taken care of. These third parties are bound to process your personal data only on our strict instructions and, even then, only when they can offer adequate technical and organizational measures to protect it. We may also disclose your personal information as necessary to protect the security and integrity of our site according with the law; in the event that we sell or transfer all or a portion of our business or assets to a third party; or as required or authorised by law. As part of our participation in Google’s Certified Shops Programme, certain information relating to transactions undertaken on our website will be collected and processed by Google. We provide transaction information to Google to demonstrate that we deliver orders on time, have low occurrence of customer issues, and resolve customer issues quickly.
SECURITY OF YOUR PERSONAL INFORMATION
We adopt technical and organisational measures to protect your data as comprehensively as possible. In addition to the commitment of our employees to secrecy and a careful selection and monitoring of our service providers, who are bound to comply with high security standards for the protection of your personal data, we also secure our operating environment adequately.
To protect your data against unwanted access, we use data encryption. Data collected from this site will be passed between your computer and our server and vice versa via the internet using PCI compliant encryption (minimum TLS, Transport Layer Security, version 1.2). Our trusted payment processors are fully integrated to this site. Therefore, no credit card or payment details data pass through our systems, in transit or otherwise, and such data is not stored in our database.
YOUR RIGHTS (AND HOW TO EXERCISE THEM!)
If you wish to exercise any of your statutory rights relating to data we hold about you, please get in touch by contacting us at firstname.lastname@example.org
Once we get all of the information we need to process your request, your request will be investigated by our Data Protection Officer. A response will then be provided in writing within a reasonable period (we will always try to ensure this is no longer than within one month, but we may inform you should we need more time to process your request in certain circumstances). We promise that we will follow procedures so that we can deal fairly and promptly with your request. However, if you remain dissatisfied after we have processed your request, you have the right to lodge a complaint with the Information Commissioner’s Office: https://ico.org.uk
Just so you know, our legal name is WRC Holdings LTD. We are registered in England and Wales with registration number 12325487 and VAT number GB 344716789. Our registered address is 7 Neptune Court, Vanguard Way, Cardiff, Wales, CF24 5PJ
If you no longer want to receive marketing information from us, simply follow the ‘unsubscribe instantly’ link in any e-mail we send to you or just send us a quick email: email@example.com with your request. Please bear in mind that even if you opt out, we may still continue to send you information that relates to any account or business relationship you may still have with us.
If you are seeking to exercise any of your statutory rights or if you have any comments, queries, or complaints about our collection or use of your personal information, please get in touch by firstname.lastname@example.org
Please be aware that the transmission of information via the internet is not completely secure. Any transmission of your data to our website is at your own risk.